Our exchange policy is valid for up to 30 days after the purchase of goods. For online orders, the 30-day period starts from the date of when the parcel was delivered to you. In-store, we can offer exchanges and store credits for eligible products. O
All below items are non-returnable:
If your items are eligible for a return, please find our returns portal here. Please download and print out the returns label and packing slip for the pieces you wish to return. Customers are responsible for covering the flat rate shipping cost of $9
For orders being returned in-store you will need to provide your personal details of the account in which the product was purchased under as well as the order number. Bring the item you are wanting to exchange for another piece or store credit into t
For orders being returned online it will be sent back to our head office via Auspost. To initiate your return, you will need to enter your order number and email into our returns portal here. Return shipping fees are a flat rate of $9.99 AUD and are
Exchanges. We understand that after receiving your item you may want to exchange a product. Currently at this point in time we are only able to exchange necklaces, bracelets, anklets and rings for different sizes of the same product. We do not allow
Customers are responsible for return shipping costs for repairs or servicing. International clients should retain import documentation for duty and tax exemptions on return.