Do you offer refunds or exchanges?Updated 3 days ago

Our exchange policy is valid for up to 30 days after the purchase of goods. 

For online orders, the 30-day period starts from the date of when the parcel was delivered to you. In-store, we can offer exchanges and store credits for eligible products. Online we can offer an exchange of size of the same product and store credits for eligible products. 

Unfortunately, Alana Maria does not offer refunds.

For hygiene reasons, earrings cannot be returned or exchanged. Custom engraved pieces are also considered final sale and cannot be returned or exchanged.

All eligible orders may be returned either online or in-store. Please note that all international orders are final sale and are not eligible for return or exchange. Alana Maria Jewellery is not responsible for international shipments lost in transit.

To return or exchange an item, please head to our Returns Portal.