Call our enquiries team, available from Mon - Fri, 9:00am - 5:00pm

Contact Us

Return Portal

Boutiques 

Loyalty 

Alana Maria Jewellery

What happens if my package is lost or arrives in a damaged state?

How do I track my order?

Processing Times

Do you offer free shipping?

How much does shipping cost?

International Shipping Information

Australia Shipping Information

Shipping & Handling

Do you offer refunds or exchanges?

Does my Order Qualify for a Return?

How do I initiate a return?

How do I return my order in store?

How do I return my order online?

When will I receive my exchange or store credit from my online purchase?

Return Shipping Responsibility

Returns

Warranty Policy

Bespoke by Alana Maria

Bespoke Warranty

Warranty & Repairs

Recycling Program

Recycling Program in Store

Recycle via Post

Recycling Program FAQs

How do I cancel my order?

Can I edit or add anything to my order?

Modifications to order

General Care Guidelines

How should I store my Jewellery

Solid Gold

Gold Filled

Gold Vermeil

Sterling Silver

Freshwater Pearls

Cleaning

AMJ Forever

How to Care for your Jewellery

What is AMJ Forever?

What is our AMJ Forever Cancellation Policy?

What Materials Are Available for my Forever Jewellery?

Where Can I Get a Forever Bracelet or Anklet?

Can I Wear my Jewellery In Water?

Can I Hire AMJ Forever For An Event?

Can I Buy A Gift Voucher For AMJ Forever?

How much do Forever Bracelets Cost?

How Do I Look After My AMJ Forever Piece?

How Do I Remove My AMJ Forever Piece?

Can I get a clasp instead?

Is it possible for AMJF to break ?

When can I book an AMJF - Repair and Refresh Appointment ?

My forever bracelet has stretched, what should l do ?

My Forever bracelet broke and l am not able to get to a store/I live Internationally

I have lost my soldered chain, what should I do ?

My forever bracelet broke, what should l do?

AMJF Repairs

Engagement Rings

Are Your Bespoke Rings Made To Order?

Where are your Bespoke pieces made?

What are your Bespoke pieces made from?

How Long Will My Bespoke Piece Take?

What is the Process of the Bespoke Service?

Can I bring my own Stone?

Bespoke Returns and Final Sale Policy

Bespoke Insurance Recommendation

Bespoke Resizing Information

Bespoke Return Shipping Responsibility

Bespoke Warranty and Void Conditions

Bespoke

How much do engravings cost?

What can I get engraved?

What is the returns policy on engraved pieces?

How does the engraving service differ between in-store and online?

Engravings

Tiers

What is the gold club?

How does the gold club work?

How do I sign up?

What is a tiered based structure?

How do I know my tier status?

What happens to my annual spend when I return or cancel an order?

How long will I remain in my Tier?

Why have I moved up a tier?

Why have I moved down a tier?

How do I earn and redeem my points?

My order is not showing on my loyalty account.

When will I receive my loyalty voucher?

I'd like to add a transaction to my loyalty account.

I can't log into my account.

How do I view my points balance?

What happens to my annual spend if I return something?

How do I redeem my loyalty (or birthday) voucher?

Loyalty Program - The Gold Club

AMJ Forever Information

Engravings Information

Events

Meet Alana

Sustainability

Acknowledgment of Country

Stores

Customer Service Team

About Us

What is gold filled?

I had to remove my bracelet for a personal reasons

FAQs

All articles

Categories

Shipping & Handling

Returns

Warranty & Repairs

Recycling Program

Modifications to order

How to Care for your Jewellery

AMJ Forever

Bespoke

Engravings

Loyalty Program - The Gold Club

Events

About Us

FAQs