Call our enquiries team, available from Mon - Fri, 9:00am - 5:00pm

Contact Us

Return Portal

Boutiques 

Loyalty 

Alana Maria Jewellery

Updated: 9/12 | Shipping Delay Notice

Christmas Order Cut-off

Processing Time

Order Collection

Partially fulfilled orders

Out of Stock Pieces

Black Friday & Christmas Order Information

Warranty Policy

Bespoke by Alana Maria

Bespoke Warranty

Warranty

General Care Guidelines

How should I store my Jewellery

Solid Gold

Gold Filled

Gold Vermeil

Sterling Silver

Freshwater Pearls

Cleaning

AMJ Forever

How to Care for your Jewellery

Do you offer refunds or exchanges?

Does my Order Qualify for A Return?

How do I initiate a return?

How do I return my order in store?

How do I return my order online?

When will I receive my exchange or store credit from my online purchase?

Return Shipping Responsibility

Returns

Recycling Program

Recycling Program in Store

Recycle via Post

Recycling Program FAQs

How do I cancel my order?

Can I edit or add anything to my order?

Modifications to order

What happens if my package is lost or arrives in a damaged state?

How do I track my order?

Important Order Information

Processing Times

Do you offer free shipping?

How much does shipping cost?

International Shipping Information

Australia Shipping Information

Can I pick up my order in store?

Shipping & Handling

What is gold filled?

End of Financial Year Sale T&C's

$30 Voucher Terms and Conditions

Gift with Purchase – EOFY Sale 2025

I had to remove my bracelet for a personal reasons

AFTERPAY DAY SALE AUGUST 2025

T&Cs - 2 Earrings for $100 Promotion

FAQs

Meet Alana

Sustainability

Acknowledgment of Country

Stores

Customer Service Team

About Us

What is AMJ Forever?

What is our AMJ Forever Cancellation Policy?

How Much Do Forever Anklets Cost?

What Materials Are Available for my Forever Jewellery?

What Bracelets Can I Choose From?

What Anklets can I Choose From?

Where Can I Get a Forever Bracelet or Anklet?

Can I Wear my Jewellery In Water?

Can I Hire AMJ Forever For An Event?

Can I Buy A Gift Voucher For AMJ Forever?

How much do Forever Bracelets Cost?

How Do I Look After My AMJ Forever Piece?

How Do I Remove My AMJ Forever Piece?

Can I get a clasp instead?

Where can I purchase Solid Gold AMJ Forever?

Is it possible for AMJF to break ?

When can I book an AMJF - Repair and Refresh Appointment ?

My forever bracelet has stretched, what should l do ?

My Forever bracelet broke and l am not able to get to a store/I live Internationally

I have lost a charm off my forever bracelet, what should I do ?

I have lost my soldered chain, what should I do ?

My forever bracelet broke, what should l do?

AMJF Repairs

Engagement Rings

Are Your Rings Made To Order?

Where are your pieces made?

What are your pieces made from?

How Long Will It Take?

What is the Process of the Bespoke Service?

What is a Lab Diamond?

Can I bring my own Stone?

Returns & Final Sale Policy - Bespoke

Insurance Recommendation

Resizing Information

Warranty Void Conditions

Bespoke

Tiers

What is the gold club?

How does the gold club work?

How do I sign up?

What is a tiered based structure?

How do I know my tier status?

What happens to my annual spend when I return or cancel an order?

How long will I remain in my Tier?

Why have I moved up a tier?

Why have I moved down a tier?

How do I earn and redeem my points?

My order is not showing on my loyalty account.

When will I receive my loyalty voucher?

I'd like to add a transaction to my loyalty account.

I can't log into my account.

How do I view my points balance?

What happens to my annual spend if I return something?

How do I redeem my loyalty (or birthday) voucher?

Loyalty Program - The Gold Club

AMJ Forever Information

Engravings Information

Events

How much do engravings cost?

What can I get engraved?

What is the returns policy on engraved pieces?

How does the engraving service differ between in-store and online?

Engravings

As the holiday season approaches, we recognise the importance of timely order processing and shipment. Please read through our revised order information for November and December 2025.

All articles

Categories