We want you to feel confident in every piece you choose. If something isn’t quite right, we’re happy to offer exchanges or store credit under the terms below. Our exchange policy is valid for up to 30 days from the date of purchase. For online orders

<h2 dir="ltr" id="isPasted">Returns &amp; Exchanges Policy</h2>We want you to feel confident in every piece you choose. If something isn&#x2019;t quite right, we&#x2019;re happy to offer exchanges or store credit under the terms below.<h3 dir="ltr" id="eligibility-window">Eligibility Window</h3>Our exchange policy is valid for up to 30 days from the date of purchase.For online orders, this begins from the date your parcel was delivered. For in-store purchases, it begins from the date of purchase.Order cancellations must be requested within 24 hours of purchase.<h3 dir="ltr" id="what-we-offer">What We Offer</h3>In store:&#xA0;Exchanges and store credit for eligible itemsOnline:&#xA0;Size exchanges for the same item or store credit for eligible itemsPlease note that we do not offer refunds. <h3 dir="ltr" id="items-not-eligible-for-return">Items Not Eligible for Return</h3><ul><li dir="ltr" style="text-decoration:none;">Earrings</li><li dir="ltr" style="text-decoration:none;">Custom engraved pieces</li><li dir="ltr" style="text-decoration:none;">Bespoke or made-to-order items</li><li dir="ltr" style="text-decoration:none;">International orders</li><li dir="ltr" style="text-decoration:none;">Miscellaneous and final sale items</li></ul> <h3 dir="ltr" id="how-to-return">How to Return</h3>Returns can be made in-store or online.If posting your return, we recommend using a trackable service, as Alana Maria Jewellery is not responsible for items lost in transit. <h2 dir="ltr" id="warranty--repairs">Warranty &amp; Repairs</h2>Jewellery, including Gold Filled, Sterling Silver and Vermeil, purchased from Alana Maria Jewellery includes a 6-month warranty from the date of purchase.&#xA0;All Solid Gold purchases include a 12-month warranty from the date of purchase.&#xA0;During this period, items that are assessed and deemed to have a manufacturing fault will be repaired or restored at no cost.Warranty coverage is determined by our team upon assessment. If the product is deemed unacceptable or not in perfect condition, it will be returned to the customer. <h3 dir="ltr" id="warranty-eligibility">Warranty Eligibility</h3>To submit a warranty claim, customers must provide:<ul><li dir="ltr" style="text-decoration:none;">Proof of purchase</li><li dir="ltr" style="text-decoration:none;">A description of the issue</li><li dir="ltr" style="text-decoration:none;">A photograph of the item for online submissions</li></ul>If proof of purchase cannot be provided and the original purchase date cannot be verified, the repair will be treated as out of warranty.This policy operates in addition to your rights under the Australian Consumer Law. <h3 dir="ltr" id="what-is-not-covered">What Is Not Covered</h3>Our warranty does not cover:<ul><li dir="ltr" style="text-decoration:none;">Accidental damage or breakage</li><li dir="ltr" style="text-decoration:none;">General wear over time</li><li dir="ltr" style="text-decoration:none;">Tarnishing due to exposure to chemicals, including perfumes, lotions, chlorine, or cleaning agents</li><li dir="ltr" style="text-decoration:none;">Loss of jewellery&#xA0;</li><li dir="ltr" style="text-decoration:none;">Gradual fading of colour or finish</li><li dir="ltr" style="text-decoration:none;">Misshaping due to excessive force or bending</li><li dir="ltr" style="text-decoration:none;">Work completed by third parties</li></ul>The warranty does not include replacement, exchange, or refund for items affected by normal wear or failure to follow care guidelines.&#xA0;<h2 dir="ltr" id> </h2><h2 dir="ltr" id="repairs-outside-of-warranty">Repairs Outside of Warranty</h2>We offer an ongoing repair service to help extend the lifespan of your jewellery.A $20 service fee applies to all repairs outside of the warranty period. This includes:<ul><li dir="ltr" style="text-decoration:none;">Items that fall outside of warranty coverage</li><li dir="ltr" style="text-decoration:none;">Items where proof of purchase cannot be verified</li></ul>This fee covers inspection, handling, administration, and processing.If replacement components are required, additional charges may apply. Our Customer Service team will always contact you for approval before proceeding. <h3 dir="ltr" id="component--repair-costs">Component &amp; Repair Costs</h3>Where applicable:<ul><li dir="ltr" style="text-decoration:none;">Replacement components or charms are charged at their RRP</li><li dir="ltr" style="text-decoration:none;">Restringing services may incur additional charges depending on the piece</li></ul>All costs are confirmed prior to repair. <h2 dir="ltr" id="permanent-jewellery-bracelets-anklets--chain-rings">Permanent Jewellery: Bracelets, Anklets &amp; Chain Rings</h2><h2 dir="ltr" id="warranty-coverage">Warranty Coverage</h2>Gold Filled &amp; Sterling Silver<ul><li dir="ltr" style="text-decoration:none;">6 month warranty</li><li dir="ltr" style="text-decoration:none;">For any warranty or product enquiries, please contact Customer Service at<span style="text-decoration:none;" data-rich-links="{&quot;per_n&quot;:&quot;enquiries@alanamariajewellery.com&quot;,&quot;per_e&quot;:&quot;enquiries@alanamariajewellery.com&quot;,&quot;type&quot;:&quot;person&quot;}">&#xA0;<a href="mailto:enquiries@alanamariajewellery.com" style="text-decoration:none;"><span style="text-decoration:underline;" data-rich-links="{&quot;per_n&quot;:&quot;enquiries@alanamariajewellery.com&quot;,&quot;per_e&quot;:&quot;enquiries@alanamariajewellery.com&quot;,&quot;type&quot;:&quot;person&quot;}">enquiries@alanamariajewellery.com</a></li></ul>Solid Gold<ul><li dir="ltr" style="text-decoration:none;">&#xA0;12 month warranty</li><li dir="ltr" style="text-decoration:none;">For any warranty or product enquiries, please contact Customer Service at&#xA0;</li></ul><h3 dir="ltr" id="loss">Loss</h3><ul><li dir="ltr" style="text-decoration:none;">Not covered under warranty</li><li dir="ltr" style="text-decoration:none;">Replacement available at 20% off chain and charms</li><li dir="ltr" style="text-decoration:none;">No service fee within warranty</li></ul> Repairs &amp; AdjustmentsWithin warranty<ul><li dir="ltr" style="text-decoration:none;">&#xA0;No service fee for eligible repairs, breakage, or resizing smaller</li></ul>Outside warranty<ul><li dir="ltr" style="text-decoration:none;">$20 service fee applies to all repairs, adjustments, add ons, and modifications</li><li dir="ltr" style="text-decoration:none;">Additional component costs may apply</li></ul><h3 dir="ltr" id="chain--resizing">Chain &amp; Resizing</h3><ul><li dir="ltr" style="text-decoration:none;">Broken chains are repaired, not replaced</li><li dir="ltr" style="text-decoration:none;">Connector added at break point</li><li dir="ltr" style="text-decoration:none;">New chain available at 20% off if preferred</li></ul>Sizing larger<ul><li dir="ltr" style="text-decoration:none;">New purchased chain required</li></ul>Sizing smaller<ul><li dir="ltr" style="text-decoration:none;">Covered within warranty</li><li dir="ltr" style="text-decoration:none;">$20 service fee applies outside warranty</li></ul><h3 dir="ltr" id="conversions">Conversions</h3><ul><li dir="ltr" style="text-decoration:none;">$20 service fee applies to all conversions</li></ul><h3 dir="ltr" id="product-limitations">Product Limitations</h3><ul><li dir="ltr" style="text-decoration:none;">No bracelet or ring to anklet conversions</li><li dir="ltr" style="text-decoration:none;">Solid gold not available for anklets or hand chains</li><li dir="ltr" style="text-decoration:none;">Some fine chains are not suitable for anklets</li></ul><h2 dir="ltr" id="warehouse-sale-items">Warehouse Sale Items</h2>All warehouse sale purchases are final sale and are not covered under our standard 6-month warranty.

Warranty Policy

At Alana Maria, we take pride in the craftsmanship and quality of our bespoke products. To ensure your lasting satisfaction, we provide a comprehensive Lifetime Warranty for our bespoke pieces, safeguarding against and manufacturing defects. However,

<h4 id="isPasted">Bespoke by Alana Maria</h4>At Alana Maria, we take pride in the craftsmanship and quality of our bespoke products. To ensure your lasting satisfaction, we provide a comprehensive Lifetime Warranty for our bespoke pieces, safeguarding against and manufacturing defects.However, any general wear and tear of the piece is not covered in the lifetime warranty. This includes:<ul><li>Chips and Breakages: Accidental damages to gemstones.</li><li>Scratches: Normal wear and tear, including scratches on metal from everyday activities.</li><li>Chemical Exposure: Damage resulting from exposure to corrosive chemicals.</li><li>Prong Issues from accidents: Damage caused by prongs getting caught or bent allowing stones to fall out.</li></ul><h5 id="warranty-void-conditions">Warranty Void Conditions:</h5>The warranty becomes void if any other jeweller works on the piece. We strongly recommend returning to Alana Maria for any resizing or alterations.<h5 id="complimentary-services">Complimentary Services:</h5>For Bespoke and Engagement rings, we offer free cleaning and polishing every 8-12 months. This service includes checking settings to ensure stones are secure.<h5 id="insurance-recommendation">Insurance Recommendation:</h5>Alana Maria recommends securing insurance for engagement rings to cover accidental damages beyond our warranty.<h5 id="return-shipping-responsibility">Return Shipping Responsibility:</h5>Customers are responsible for return shipping costs for repairs or servicing. International clients should retain import documentation for duty and tax exemptions on return.<h5 id="resizing-information">Resizing Information:</h5>Bespoke pieces qualify for one complimentary resize.Subsequent resizes are charged and quoted on a case-by-case basis.

Bespoke by Alana Maria

At Alana Maria, we take pride in the craftsmanship and quality of our bespoke products. To ensure your lasting satisfaction, we provide a comprehensive Lifetime Warranty for our bespoke pieces, safeguarding against any manufacturing defects. However,

At Alana Maria, we take pride in the craftsmanship and quality of our bespoke products. To ensure your lasting satisfaction, we provide a comprehensive Lifetime Warranty for our bespoke pieces, safeguarding against any manufacturing defects.However, any general wear and tear of the piece is not covered in the lifetime warranty. This includes:<ul><li dir="ltr" style="text-decoration:none;">Chips and Breakages: Accidental damages to gemstones.</li><li dir="ltr" style="text-decoration:none;">Scratches: Normal wear and tear, including scratches on metal from everyday activities.</li><li dir="ltr" style="text-decoration:none;">Chemical Exposure: Damage resulting from exposure to corrosive chemicals.</li><li dir="ltr" style="text-decoration:none;">Prong Issues from accidents: Damage caused by prongs getting caught or bent allowing stones to fall out.</li></ul>

Bespoke Warranty

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