Bespoke by Alana Maria

At Alana Maria, we take pride in the craftsmanship and quality of our bespoke products. To ensure your lasting satisfaction, we provide a comprehensive Lifetime Warranty for our bespoke pieces, safeguarding against and manufacturing defects.

However, any general wear and tear of the piece is not covered in the lifetime warranty. This includes:

Chips and Breakages: Accidental damages to gemstones.
Scratches: Normal wear and tear, including scratches on metal from everyday activities.
Chemical Exposure: Damage resulting from exposure to corrosive chemicals.
Prong Issues from accidents: Damage caused by prongs getting caught or bent allowing stones to fall out.

Warranty Void Conditions:

The warranty becomes void if any other jeweller works on the piece. We strongly recommend returning to Alana Maria for any resizing or alterations.

Complimentary Services:

For Bespoke and Engagement rings, we offer free cleaning and polishing every 8-12 months. This service includes checking settings to ensure stones are secure.

Insurance Recommendation:

Alana Maria recommends securing insurance for engagement rings to cover accidental damages beyond our warranty.

Return Shipping Responsibility:

Customers are responsible for return shipping costs for repairs or servicing. International clients should retain import documentation for duty and tax exemptions on return.

Resizing Information:

Bespoke pieces qualify for one complimentary resize.

Subsequent resizes are charged and quoted on a case-by-case basis.