Bespoke by Alana MariaUpdated 10 months ago

Bespoke by Alana Maria

At Alana Maria, we take pride in the craftsmanship and quality of our bespoke products. To ensure your lasting satisfaction, we provide a comprehensive Lifetime Warranty for our bespoke pieces, safeguarding against and manufacturing defects.

However, any general wear and tear of the piece is not covered in the lifetime warranty. This includes:

• Chips and Breakages: Accidental damages to gemstones.
• Scratches: Normal wear and tear, including scratches on metal from everyday activities.
• Chemical Exposure: Damage resulting from exposure to corrosive chemicals.
• Prong Issues from accidents: Damage caused by prongs getting caught or bent allowing stones to fall out.

Warranty Void Conditions:

The warranty becomes void if any other jeweller works on the piece. We strongly recommend returning to Alana Maria for any resizing or alterations.

Complimentary Services:

For Bespoke and Engagement rings, we offer free cleaning and polishing every 8-12 months. This service includes checking settings to ensure stones are secure.

Insurance Recommendation:

Alana Maria recommends securing insurance for engagement rings to cover accidental damages beyond our warranty.

Return Shipping Responsibility:

Customers are responsible for return shipping costs for repairs or servicing. International clients should retain import documentation for duty and tax exemptions on return.

Resizing Information:

Bespoke pieces qualify for one complimentary resize.

Subsequent resizes are charged and quoted on a case-by-case basis.