Warranty PolicyUpdated a day ago
Returns & Exchanges Policy
We want you to feel confident in every piece you choose. If something isn’t quite right, we’re happy to offer exchanges or store credit under the terms below.
Eligibility Window
Our exchange policy is valid for up to 30 days from the date of purchase.
For online orders, this begins from the date your parcel was delivered.
For in-store purchases, it begins from the date of purchase.
Order cancellations must be requested within 24 hours of purchase.
What We Offer
In store: Exchanges and store credit for eligible items
Online: Size exchanges for the same item or store credit for eligible items
Please note that we do not offer refunds.
Items Not Eligible for Return
Earrings
Custom engraved pieces
Bespoke or made-to-order items
International orders
Miscellaneous and final sale items
How to Return
Returns can be made in-store or online.
If posting your return, we recommend using a trackable service, as Alana Maria Jewellery is not responsible for items lost in transit.
Warranty & Repairs
Jewellery, including Gold Filled, Sterling Silver and Vermeil, purchased from Alana Maria Jewellery includes a 6-month warranty from the date of purchase.
All Solid Gold purchases include a 12-month warranty from the date of purchase.
During this period, items that are assessed and deemed to have a manufacturing fault will be repaired or restored at no cost.
Warranty coverage is determined by our team upon assessment. If the product is deemed unacceptable or not in perfect condition, it will be returned to the customer.
Warranty Eligibility
To submit a warranty claim, customers must provide:
Proof of purchase
A description of the issue
A photograph of the item for online submissions
If proof of purchase cannot be provided and the original purchase date cannot be verified, the repair will be treated as out of warranty.
This policy operates in addition to your rights under the Australian Consumer Law.
What Is Not Covered
Our warranty does not cover:
Accidental damage or breakage
General wear over time
Tarnishing due to exposure to chemicals, including perfumes, lotions, chlorine, or cleaning agents
Loss of jewellery
Gradual fading of colour or finish
Misshaping due to excessive force or bending
Work completed by third parties
The warranty does not include replacement, exchange, or refund for items affected by normal wear or failure to follow care guidelines.
Repairs Outside of Warranty
We offer an ongoing repair service to help extend the lifespan of your jewellery.
A $20 service fee applies to all repairs outside of the warranty period. This includes:
Items that fall outside of warranty coverage
Items where proof of purchase cannot be verified
This fee covers inspection, handling, administration, and processing.
If replacement components are required, additional charges may apply. Our Customer Service team will always contact you for approval before proceeding.
Component & Repair Costs
Where applicable:
Replacement components or charms are charged at their RRP
Restringing services may incur additional charges depending on the piece
All costs are confirmed prior to repair.
Permanent Jewellery: Bracelets, Anklets & Chain Rings
Warranty Coverage
Gold Filled & Sterling Silver
6 month warranty
For any warranty or product enquiries, please contact Customer Service at [email protected]
Solid Gold
12 month warranty
For any warranty or product enquiries, please contact Customer Service at
Loss
Not covered under warranty
Replacement available at 20% off chain and charms
No service fee within warranty
Repairs & Adjustments
Within warranty
No service fee for eligible repairs, breakage, or resizing smaller
Outside warranty
$20 service fee applies to all repairs, adjustments, add ons, and modifications
Additional component costs may apply
Chain & Resizing
Broken chains are repaired, not replaced
Connector added at break point
New chain available at 20% off if preferred
Sizing larger
New purchased chain required
Sizing smaller
Covered within warranty
$20 service fee applies outside warranty
Conversions
$20 service fee applies to all conversions
Product Limitations
No bracelet or ring to anklet conversions
Solid gold not available for anklets or hand chains
Some fine chains are not suitable for anklets
Warehouse Sale Items
All warehouse sale purchases are final sale and are not covered under our standard 6-month warranty.