Shipping & Handling
What happens if my package is lost or arrives in a damaged state?
At Alana Maria, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team at [email protected] with your order number and all relevant
How do I track my order?
After your online purchase with Alana Maria, you will receive email updates at every stage of your order:. A tracking number will be provided once your order has been shipped, allowing you to track your delivery directly on the carrier’s website via
Processing Times
Due to the handcrafted nature of our pieces and our made-to-order model, all orders have a processing time of roughly 2 business days prior to dispatch. During periods of increased demand, processing times can be between 5 - 10 business days. Please
Do you offer free shipping?
We offer fast and free standard shipping for orders over $120.00 within Australia.
How much does shipping cost?
$9.99 Standard Shipping for AU orders. FREE Standard Shipping for all AU orders over $120.00. Cost will be dependent on the country for all international orders. Click and Collect in-store is free.
International Shipping Information
International orders are shipped via Australia Post and may require a signature upon delivery. Please be aware that product costs and delivery fees do not include taxes and duties, which may be imposed by customs or postal authorities in your country
Australia Shipping Information
All domestic orders are shipped via Australia Post. Once your order is processed, you will receive a shipping confirmation email with tracking details. If you do not receive these details, please do not hesitate to contact our dedicated team at enqui