At Alana Maria, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team at [email protected] with your order number and all relevant
After your online Alana Maria purchase, you will be updated via email on your order status during each step of the way. A tracking number will be provided when your order has been shipped. You then will be able to use the tracking number to track you
Please be aware that click-and-collect orders are fulfilled from our dispatch warehouse and sent to our stores for collection. If you have placed an order for click and collect, you will receive a notification once it is ready for collection. Our jew
Due to the handcrafted nature of our pieces and our made-to-order model, all orders have a processing time of roughly 2 business days prior to dispatch. During periods of increased demand, processing times can be between 5 - 10 business days. Please
We offer fast and free standard shipping for orders over $120.00 within Australia.
$5.99 Standard Shipping for AU orders. $9.99 Express Shipping for AU orders. FREE Standard Shipping for all AU orders over $120.00. Cost will be dependent on the country for all international orders. Click and Collect in-store is free.
International orders are shipped via Australia Post and may require a signature upon delivery. Please be aware that product costs and delivery fees do not include taxes and duties, which may be imposed by customs or postal authorities in your country
All domestic orders are shipped via Australia Post. Once your order is processed, you will receive a shipping confirmation email with tracking details. If you do not receive these details, please do not hesitate to contact our dedicated team at enqui
Yes, you can select Click-and-Collect at checkout for our Freshwater Store. If you have already placed an online order for delivery but now you would rather pick up and your order hasn’t been dispatched yet, we can arrange to change your order to a c