Tiers
Bronze - Sign Up. Silver - After spending $250. Gold - After spending $550. Diamond - Invite Only
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Loyalty Program - The Gold Club
What is the gold club?
The Gold Club is Alana Maria’s loyalty program. A place where you can earn points while you shop & redeem rewards and perks. Tiers are based on yearly spending which gives access to varying perks and points can be redeemed on vouchers.
How does the gold club work?
The Gold Club is a tiered loyalty program designed to reward customers based on their annual spending across our online and retail stores. As customers progress through the program’s levels, they gain access to increasingly exclusive offers and benef
How do I sign up?
To sign up to the Gold Club, you must create an account. Click here.
What is a tiered based structure?
The loyalty program is structured into four distinct tiers - Bronze, Silver, Gold and Diamond (Invite only). As customers continue to make repeat purchases, their annual spend will increase, allowing them to advance through the tiers. Each tier offer
How do I know my tier status?
Depending on how much you have spent with AMJ, will determine which tier you are in. Bronze - Simply make an account. Silver - Spend $250. Gold - Spend $550. Diamond - Invite only. To enter each tier you will need to spend the listed amounts. To stay
What happens to my annual spend when I return or cancel an order?
The RRP of any returned or cancelled items will be subtracted from your annual spend. If the returned or cancelled items are exchanged for a gift voucher, the corresponding amount will not be counted toward your spend until the voucher is redeemed.
How long will I remain in my Tier?
Your tier status is reviewed and refreshed 12 months from the date of your account being created. Within this 12-month period, you have the opportunity to make purchases to remain in the tier for another year, or even move up a tier. If you move up a
Why have I moved up a tier?
When your tier upgrades, this means the customer has made enough repeat purchases in the last 12 months to qualify for the next tier.
Why have I moved down a tier?
If a customer has been downgraded to a lower tier, it indicates that the required spending threshold was not met by the tier’s expiry date. The customer's tier status for the upcoming 12 months is determined by their annual spend. Failure to reach th
How do I earn and redeem my points?
A full list of how to earn points is above. For every 500 points you earn, you will be able to cash in for a $10 voucher.
My order is not showing on my loyalty account.
Reach out to us at [email protected] so we can assist you in updating your account.
When will I receive my loyalty voucher?
Your voucher code will be generated instantly after redeeming your points. It will appear on-screen and be available at checkout for immediate use.
I'd like to add a transaction to my loyalty account.
Reach out to us at [email protected] so we can assist you in updating your account.
I can't log into my account.
You’ll be prompted to enter your email address only. A one-time code will then be sent to your email address. You must retrieve that code and enter it, as part of the log in process.
How do I view my points balance?
You can view your points balance on this page, once logged in.
What happens to my annual spend if I return something?
The RRP of any returned or cancelled items will be subtracted from your annual spend. If the returned or cancelled items are exchanged for a gift voucher, the corresponding amount will not be counted toward your spend until the voucher is redeemed.
How do I redeem my loyalty (or birthday) voucher?
Simply visit the Redeem Your Rewards section to view all available rewards. You can also apply your voucher code directly at checkout for instant savings.