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Return Portal

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Alana Maria Jewellery

<p id="isPasted">For orders being returned online it will be sent back to our head office via Auspost. To initiate your return, you will need to enter your order number and email into our returns portal here. Return shipping fees are a flat rate of $9.99 AUD and are non-refundable. Customers returning faulty items or incorrect products online will not be charged a return shipping fee. Once the returns label is ready, please also download the packing slip on the return status page. Please include this when you are shipping back your pieces.&#xA0;</p><p>International orders are final sale only and may not be returned or exchanged. Alana Maria Jewellery is not responsible for international shipments lost in transit.</p>

For orders being returned online it will be sent back to our head office via Auspost. To initiate your return, you will need to enter your order number and email into our returns portal here. Return shipping fees are a flat rate of $9.99 AUD and are

How do I return my order online?

Returns

Do you offer refunds or exchanges?

Does my Order Qualify for A Return?

How do I initiate a return?

How do I return my order in store?

When will I receive my exchange or store credit from my online purchase?

Return Shipping Responsibility

Recycling Program

Recycling Program in Store

Recycle via Post

Recycling Program FAQs

How do I cancel my order?

Can I edit or add anything to my order?

Modifications to order

What happens if my package is lost or arrives in a damaged state?

How do I track my order?

Important Order Information

Processing Times

Do you offer free shipping?

How much does shipping cost?

International Shipping Information

Australia Shipping Information

Can I pick up my order in store?

Shipping & Handling

Warranty Policy

Bespoke by Alana Maria

Warranty & Care

General Care Guidelines

Solid Gold

Gold Filled

Gold Vermeil

Sterling Silver

Freshwater Pearls

Cleaning

Jewellery Care

What is gold filled?

April 2025 Public Holidays

FAQs

Meet Alana

Sustainability

Acknowledgment of Country

About Us

What is AMJ Forever?

What is our AMJ Forever Cancellation Policy?

How Much Do Forever Anklets Cost?

What Materials Are Available for my Forever Jewellery?

What Bracelets Can I Choose From?

What Anklets can I Choose From?

Where Can I Get a Forever Bracelet or Anklet?

Can I Wear my Jewellery In Water?

Can I Hire AMJ Forever For An Event?

Can I Buy A Gift Voucher For AMJ Forever?

How much do Forever Bracelets Cost?

How Do I Look After My AMJ Forever Piece?

How Do I Remove My AMJ Forever Piece?

Can I get a clasp instead?

AMJ Forever

Engagement Rings

Are Your Rings Made-To-Order?

Where are your pieces made?

What are your pieces made from?

How Long Will It Take?

What is the Process of the Bespoke Service?

What is a Lab Diamond?

Can I bring my own Stone?

Bespoke

Tiers

What is the gold club?

How does the gold club work?

How do I sign up?

What is a tiered based structure?

How do I know my tier status?

What happens to my annual spend when I return or cancel an order?

How long will I remain in my Tier?

Why have I moved up a tier?

Why have I moved down a tier?

How do I earn and redeem my points?

My order is not showing on my loyalty account.

When will I receive my loyalty voucher?

I'd like to add a transaction to my loyalty account.

I can't log into my account.

How do I view my points balance?

What happens to my annual spend if I return something?

How do I redeem my loyalty (or birthday) voucher?

Loyalty Program - The Gold Club

AMJ Forever Information

Engravings Information

Events

How much do engravings cost?

What can I get engraved?

What is the returns policy on engraved pieces?

How does the engraving service differ between in-store and online?

Engravings

How do I return my order online?Updated 5 months ago