When will I receive my exchange or store credit from my online purchase?Updated 5 months ago
Exchanges
We understand that after receiving your item you may want to exchange a product. Currently at this point in time we are only able to exchange necklaces, bracelets, anklets and rings for different sizes of the same product. We do not allow exchanges on any custom engraved pieces, bespoke pieces or earring products for hygiene reasons. We apologise for any inconvenience this may cause, if you have any questions regarding this please reach out to [email protected]
Once you have initiated your exchange through our returns portal you will have to pay a flat shipping rate of $9.99 AUD which will generate a returns slip for you. Please note this fee is non-refundable. Please return your pieces in their original packaging with the packing slip printed which can be found on the returns status page. Once completed, you will receive email confirmation of the items you have exchanged for and will be sent out. This will be presented as a new order to our dispatch team and will follow our regular processing times which can be found here. All exchanges will be sent through AusPost standard shipping.
Store Credit
We understand that after receiving your item you may have a change of mind. Currently at this point in time we are able to offer store credit on all pieces excluding custom engraved pieces, bespoke pieces or earrings for hygiene reasons. We apologise for any inconvenience this may cause, if you have any questions regarding this please reach out to [email protected]
Once you have initiated your store credit through our returns portal the flat shipping rate of $9.99 AUD will be absorbed in the total store credit amount you will receive. The portal will then generate a returns label for you. Please note this fee is non-refundable. Please return your pieces in their original packaging with the packing slip printed which can be found on the returns status page. Once completed, you will receive an email confirmation of your store credit that can be used either in store or online immediately. This store credit will be valid for up to three years.