My forever bracelet broke, what should l do?Updated 7 days ago

For repair please book in for a Refresh and Repair. On arrival of your appointment our jewellers will assess your piece and re-weld your chain.

Warranty Coverage

Gold Filled & Sterling Silver

• 6 month warranty

• For any warranty or product enquiries, please contact Customer Service at [email protected]

Solid Gold

•  12 month warranty

• For any warranty or product enquiries, please contact Customer Service at 

Loss

• Not covered under warranty

• Replacement available at 20% off chain and charms

• No service fee within warranty

Repairs & Adjustments

Within warranty

•  No service fee for eligible repairs, breakage, or resizing smaller

Outside warranty

• $20 service fee applies to all repairs, adjustments, add ons, and modifications

• Additional component costs may apply

Chain & Resizing

• Broken chains are repaired, not replaced

• Connector added at break point

• New chain available at 20% off if preferred

Sizing larger

• New purchased chain required

Sizing smaller

• Covered within warranty

• $20 service fee applies outside warranty

Conversions

• $20 service fee applies to all conversions

Product Limitations

• No bracelet or ring to anklet conversions

• Solid gold not available for anklets or hand chains

• Some fine chains are not suitable for anklets