How do I cancel my order?Updated 6 months ago

Our customer service and dispatch team work hard to get your order dispatched as soon as possible. After your order has been placed we cannot guarantee we will be able to cancel or update your order upon request. Please reach out to enquiries at enquiries@alanamariajewellery.com with your order number found in your order confirmation email and we will do our best to support you. 

For all custom hand-engraved gold-filled and sterling silver pieces, once the order is placed, we are not able to cancel or update the order. This does not include our letter necklaces, all customers are able to exchange this product or receive a store credit. For all custom engraved solid gold pieces, once the order is placed, we are not able to cancel or update the order. 

For all made-to-order bespoke orders, due to its truly unique process we are unable to cancel or update the order.