Call our enquiries team, available from Mon - Fri, 9:00am - 5:00pm

Contact Us

Return Portal

Boutiques 

Loyalty 

Alana Maria Jewellery

<p>Please note that during the April public holidays, our team will only be dispatching orders and responding to customer service enquiries on business days.</p>

Please note that during the April public holidays, our team will only be dispatching orders and responding to customer service enquiries on business days.

April 2025 Public Holidays

FAQs

Do you offer refunds or exchanges?

Does my Order Qualify for A Return?

How do I initiate a return?

How do I return my order in store?

How do I return my order online?

When will I receive my exchange or store credit from my online purchase?

Return Shipping Responsibility

Returns

Recycling Program

Recycling Program in Store

Recycle via Post

Recycling Program FAQs

How do I cancel my order?

Can I edit or add anything to my order?

Modifications to order

What happens if my package is lost or arrives in a damaged state?

How do I track my order?

Important Order Information

Processing Times

Do you offer free shipping?

How much does shipping cost?

International Shipping Information

Australia Shipping Information

Can I pick up my order in store?

Shipping & Handling

Warranty Policy

Bespoke by Alana Maria

Warranty & Care

General Care Guidelines

Solid Gold

Gold Filled

Gold Vermeil

Sterling Silver

Freshwater Pearls

Cleaning

Jewellery Care

What is gold filled?

Meet Alana

Sustainability

Acknowledgment of Country

About Us

What is AMJ Forever?

What is our AMJ Forever Cancellation Policy?

How Much Do Forever Anklets Cost?

What Materials Are Available for my Forever Jewellery?

What Bracelets Can I Choose From?

What Anklets can I Choose From?

Where Can I Get a Forever Bracelet or Anklet?

Can I Wear my Jewellery In Water?

Can I Hire AMJ Forever For An Event?

Can I Buy A Gift Voucher For AMJ Forever?

How much do Forever Bracelets Cost?

How Do I Look After My AMJ Forever Piece?

How Do I Remove My AMJ Forever Piece?

Can I get a clasp instead?

AMJ Forever

Engagement Rings

Are Your Rings Made-To-Order?

Where are your pieces made?

What are your pieces made from?

How Long Will It Take?

What is the Process of the Bespoke Service?

What is a Lab Diamond?

Can I bring my own Stone?

Bespoke

Tiers

What is the gold club?

How does the gold club work?

How do I sign up?

What is a tiered based structure?

How do I know my tier status?

What happens to my annual spend when I return or cancel an order?

How long will I remain in my Tier?

Why have I moved up a tier?

Why have I moved down a tier?

How do I earn and redeem my points?

My order is not showing on my loyalty account.

When will I receive my loyalty voucher?

I'd like to add a transaction to my loyalty account.

I can't log into my account.

How do I view my points balance?

What happens to my annual spend if I return something?

How do I redeem my loyalty (or birthday) voucher?

Loyalty Program - The Gold Club

AMJ Forever Information

Engravings Information

Events

How much do engravings cost?

What can I get engraved?

What is the returns policy on engraved pieces?

How does the engraving service differ between in-store and online?

Engravings

April 2025 Public HolidaysUpdated 8 days ago